Customer Service Executive - Bracknell, United Kingdom - Nexo Recruitment Ltd

Nexo Recruitment Ltd

Verified Company

Bracknell, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A rare and exciting opportunity has arisen for an office based, Permanent Customer Service Executive to join an organisation who have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from newly refurbished offices in Finchampstead, Berkshire.

Full and Thorough training will be given for the Customer Service Executive position.

You will be the point of contact between my client and their customers, building exceptional relationships with our existing customer base, always being proactive, assisting with queries, placing orders, and consistently maintaining a strong customer focus
Resolving customer queries and updating/sending customer order trackers in a timely manner
Processing orders/invoices in a timely manner using Microsoft NAV system
Updating Microsoft NAV system with price changes and monitoring the customer database
Coordinating all customer product sample requests
Support the field based technical team with the customer approval processes
Being a proud and passionate ambassador of the business, promoting our Vision and Values at all times.

Key requirements for this Customer Service Executive role are:

Experience in a similar role
Demonstrate that you are able to achieve and exceed company and individual targets/KPIs
Confidence in presenting new ideas and initiatives to internal and external stakeholders
The ability to communicate to people at all levels, building rapport and growing customer relationships
Drive and ambition to work as a member of the team while retaining the ability to work off personal initiative
Confident, outgoing personality is a must
Proactive attitude with strong work ethic
Excellent written and verbal communication skills
Strong attention to detail
Good knowledge of Microsoft packages
Be willing and able to multitask and assist colleagues where necessary
Must be able to drive
What we offer in return as a Customer Service Executive
:Excellent salary £28000£33000 on target earnings 12% annual performance bonus
Up to 6% pension contribution 25 days leave, increasing to 28 days after 5 years' service
£600 annual personal development and training budget Electric car salary sacrifice scheme
Regular staff events Company laptop and mobile provided.

Must have driving licence and own vehicle to travel to the offices in Finchampstead, Wokingham.

Job Type:
Permanent

Salary:
£28,000.00-£33,000.00 per year

Schedule: