Product & Services Coordinator - Peterborough, United Kingdom - CITB

CITB
CITB
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Details


Job Title:
Product & Services Co-ordinator

Salary Range:
£27,166 - £35,057

Location:

CITB Peterborough**
Role Purpose:The Product and Services Coordinator (Careers) role is accountable for assisting a Product Manager in the end-to-end delivery of CITB products or services, for which they will be a product expert.

The role holder will work with colleagues across a number of teams to maintain customer driven products and services to meet the requirements of CITB's strategic objectives and the needs of industry.


Key Product Focus:

Go Construct STEM Ambassador scheme, delivered in partnership with STEM Learning, is the largest industry volunteering ambassador programme UK.

The programme trains, equips and supports a community of industry ambassadors to illuminate the wide range and breadth of careers available.

They engage with young people right across the UK to inspire the next generation to consider a career with Construction and the Built Environment.


Key Responsibilities & Accountabilities:


  • Delivery and performance of products and services within the Careers Products portfolio SkillBuild & STEM Ambassadors among other products.
  • Coordinate the delivery of products and service by coordinating delivery activity across a variety of teams (internal & external).
  • Review product and service delivery against service levels agreements and product milestones.
  • Work with the finance team to monitor the financial performance of products and services.
  • Provide a dedicated point of contact for the product or services to internal and external teams, individuals and stakeholders.
  • Manage the resolution of complaints that are received by or referred to Product Management.
  • Review data from a variety of sources to help monitor performance and report on delivery.
  • Make recommendations to help operational delivery on data and product knowledge.
  • Share product data across Product Management and other teams as appropriate.
  • Develop and maintain relationships with managers and other colleagues from a variety of teams across CITB.
  • Engage with customers, partners, suppliers, and other stakeholders outside CITB.
  • Represent CITB at internal and externals meetings, events and competitions related to product delivery and operations.
  • Develop and maintain product knowledge and understanding on an ongoing basis including how the product aligns with other CITB products and the wider CITB offering.
  • Contribute to decision making around future development of the product
  • Make decision and recommendation with set parameters
  • Persuading and influencing skills required internally, with colleagues and externally with suppliers, customers, employers and others engaged with their products and services.

Essential:


  • Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and facetoface methods.
  • Ability to develop and maintain relationships with internal and external partners.
  • Experience in managing customer relationships and other stakeholder relationships.
  • Ability to clearly convey issues and solutions to colleagues and users.
  • Strong customer focus.
  • Selfmotivated and able to plan and organise own workload.
  • Able to work on own initiative where appropriate.
  • Able to work effectively within a team.
  • Committed, enthusiastic and professional.
  • High attention to detail in communications, reports, data, and financial aspects
  • Ability to interpret, evaluate and disseminate information.
  • Strong problemsolving skills.

Desirable:


  • Experience of delivering Products and/or Services.
  • Experience of Event delivery.
  • Experience of working in a Product/Service Environment.

Benefits:


  • 33 days holiday per year (Including bank holidays).
  • Flexible benefits including childcare vouchers, cycle to work and insurance.
  • Pension scheme.
  • Employee discounts.
  • Long service awards.
  • CITB recognition scheme.
  • Employee assistance programme.

Please ensure you provide a detailed statement of suitability based on the essential criteria by studying the role profile which gives further detail about the role along with your CV.

Special Conditions/Other Requirements:


  • GB travel as required
  • Present and Represent CITB at events.
  • Full UK driving licence required
Contact and additional information


Closing Date:
30/05/2023, 23:55 hours

1st Interview dates

  • TBC
Number of jobs available

  • 1
Region(s)

  • East of England
City/Town

  • Peterborough
Office Location

  • Head Office
  • CITB, Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY
Departmental Grade

  • F.
Post Type

  • Permanent
Working Pattern

  • Full Time
Salary
- £27,166 - £35,057
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