Customer Success Manager Remote - Germany, United Kingdom - Bright Executive

Bright Executive

Verified Company

Germany, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Manager
Remote
Germany / Account Management / Project Management / SaaS / B2B / Software
€100,000 base €140,000 OTE + Benefits

An exciting opportunity for an experienced account executive or customer success manager to join a thriving team in a remote position based in Germany.

You will see yourself working with strategic development of their customers business process and workingwith SaaS solutions that improve and optimise customers business processes within Supply Chain.

This is a unique chance for a strategic, goal oriented and organised person with knowledge of SaaS solutions to flourish within a 25 strong growing and ambitious team.

Your main responsibilities in the role will be:

Owning and maintaining customer relationships
Communication measurable value and proactively identifying development needs for customers
Identify profitable strategical solutions for customers
Identify commercial development opportunities and opportunities to lead upsell/crosssell
Monitoring customers key performance metrics and taking actions to improve them

To be successful in the position, you will likely be/have:

Experience and knowledge from SaaS solutions
Experience in B2B relationship building on executive and senior level accounts
Experience from strategic account management and proven success in commercial growth for your customer base
Process and software solution experience in any of the following areas: supply chain management, space & assortment, promotions and markdown, workforce
Excellent communication skills in German and English

Bright Executive Recruitment is acting as an employment agency in relation to this vacancy.