Technical Consultant - Guildford, United Kingdom - ramsac

ramsac

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why your job is important to us

We are "the secure choice" for all our customers, and as a Technical Consultant, you are the face of our business, and the person that is responsible for ensuring that clients environments run smoothly and securely Your job is to be proactive, professional and friendly - working on projects, rolling out new solutions, planning and delivering upgrades, migrations and new networks, pulling together third parties and other ramsac specialists and being the client's part time IT manager.

The feeling you leave the client with after your interaction will often form that clients whole opinion of our firm.

To our clients, you are ramsac

Technical Brilliance

You will spend much of your time out with our clients, most of whom are based in London or the South East of England.

On a day to day basis you will:

Manage your own portfolio of ramsac
Clients leading, securing and maintaining

- their environment or fitting in as a specialist
- member of their own in house team

Visit client sites for regular maintenance visits, project delivery or in the event of an emergency
Work with new technology and deal with a variety of clients and environments
Create detailed planning reports and work with ramsac colleagues to deliver successful projects within budget and agreed timeframes
Complete audits and health checks for prospective business
Work closely with our Relationship Team to help our clients make the right decisions
Assist our remote support team with escalated support requests
Work with new, or noncontracted clients to scope large pieces of work
Work with the Head of Technical Services to rollout new products and services
Support your colleagues across the business when they need help

About You

Inspire us

We want to be known as the most 'can do' well-polished and caring IT supplier in the South East. To do that, we only want to work with the best.

Our staff are proud to say 'I am ramsac' - their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service.

Are you ramsac enough to be part of this very special team?

What's really important to us

As well as being strong in technical disciplines, we expect the following from all colleagues:

Providing clear and concise communication in both written and verbal form, without using jargon
Being selfmotivated and initiative driven and thinking outside the box
Planning your workload, being prepared and meeting deadlines
Always putting the customer first
Dealing with things as they happen, and being flexible with anomalies
Being a reliable member of the team
Instilling confidence in your approach both with colleagues and clients alike
Being passionate about current technologies; always pushing yourself and the company forward
Having a can do attitude, and persevering to get the job done
Maintaining a professional approach at all times
Maintaining a levelhead, keeping calm under pressure and appreciating the bigger picture

The icing on the cake