- Must have excellent literacy and numeracy skills
- Can provide evidence of basic computer and keyboard skills
- Proficient in using multiple IT systems
- 4 GCSE's/Level 2 NVQ or equivalent level qualification
- Must have knowledge of the patient admin system (Lorenzo)
- Experience of customer service
- Experience of planning and organizing diaries
- Experience of working within an MDT
- Previous ward clerk experience
- Previous NHS experience - Community or Acute
- Knowledge of booking/managing patient lists
- Demonstrates an understanding of confidentiality
- Able to communicate clearly; both in writing and verbally
- Demonstrates good interpersonal skills - able to work as a team
- Demonstrates an understanding of the importance of good-housekeeping in health care
- Demonstrates an understanding of the importance of quality in health care
- Able to organise own work plan
- Responsible and reliable
- Demonstrates compassion when assisting patients, relatives & carers
- Demonstrates ability to be co-operative and flexible
- Demonstrates initiative in difficult situations
- Demonstrates recognition of own/role limitations
- Demonstrates a commitment to personal development
- Demonstrates understanding of flexibility in order to meet service requirements
- Some light physical effort may be required for carrying patient notes
- There may be some occasional exposure to emotional situations
Virtual Ward Clerk - Warwick, United Kingdom - South Warwickshire University NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen within our virtual ward service, providing a range of administrative and clerical support as delegated by the medical and nursing team. The role is varied and challenging, and applicants will need to demonstrate good team working and an ability to work independently.
The post holders' main focus will be working with specialty teams to ensure patients flow is maintained once admitted to the virtual ward and adjoining services. There will also be an element of booking work as well as general administrative duties.
This role is predominately working at Warwick Hospital Monday to Friday but requires flexibility as our services look to move to seven day working. Experience in NHS IT Systems, particularly Lorenzo, is desirable,
If you possess excellent communication, organisational and IT skills, work well in a team & can meet deadlines successfully this position could be for you.
Previous applicants need not apply.
Main duties of the job
The Ward Clerk provides support to the multidisciplinary team and is a key part of the relationship between our acute and community teams.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job descriptionJob responsibilities
Key Result Areas:
Main Duties
Answering any telephone enquiries in a polite and efficient manner
Filing results in patient files
Ordering patient files and notes
Ensuring that all patients have up to date VTE forms
Maintaining up to date information on the Trusts computer systems ( Healthroster, Lorenzo and Digit)
Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.
Requesting and obtaining patient records and x-rays
Booking patient transport as required
Booking and rescheduling patient appointments when required
Direct admissions to the ward
Photocopying, scanning and faxing documents as required
Provide clerical support to the Ward Manager
Deliver referrals to the relevant departments
Make any relevant follow up appointments for patients
Assist with lunchtime service
Log any maintenance work as when required
Demonstrates own work duties to new starters
Service Improvement and Audit
To carry out ward based audits of aspects of patient care that relate to the role of ward administrator booking of procedures and outpatient follow up in order to improve the service provided to patients.
To provide clerical support to the nursing staff on the ward for audits that they carry out.
To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department
Housekeeping Duties
To order stationary and general supplies to ensure the ward area is adequately covered
To ensure the nursing station/ward clerk area are kept generally tidy
Communications and Working Relationships
To communicate with others in a polite and courteous manner at all times
The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public
The post holder should maintain patient confidentiality at all times
The post holder will be expected to act in accordance with all Trust policies and procedures at all times
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Personal Qualities
Essential
Other
Essential