Customer Service Team Leader - Welwyn Garden City, United Kingdom - Customer Service and Call Centres

Customer Service and Call Centres

Verified Company

Welwyn Garden City, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Team Leader

Salary:
£32,000 - £33,000 per annum

Location:
Welwyn Garden City (Hybrid)

Contract:
Permanent - full time

Hours:
Monday to Friday - Either 8.30am - 5pm OR 9.30am - 6pm

COMPANY PROFILE

Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join their stunning offices.

This role will suit someone with excellent customer service skills and an ambitious individual that would like to progress within their role.

BENEFITS:

22 days' annual leave, increasing 1 day per year of service
Competitive company pension
Life assurance
Simply health cash scheme
Annual pay review
Training and development
Hybrid role with a chance of 1 day working from home if wanted to
Beautiful open plan offices

RESPONSIBILITIES

Lead the Commercial Operations team to provide support to individual team members
Managing performance and ensure behaviours are in line with organisational policies and values
Undertake continuous coaching and development of the team
Carrying regular meetings, performance appraisals and ensuring that KPI's are achieved
Manage team communication and updates within processes
Delivering the induction programme to team members
Perform quality checks to ensure SLA's are met to correct standard
Manage administrative tasks and distributing workload to team members
Work with the memberships team to ensure customer feedback is actioned

SKILLS REQUIRED

Experience within a Team Leader/ Manager position
Ability to demonstrate leading, motivating and developing a team
Strong user of CRM and IT systems including Word and Excel
Excellent Customer Service skills and ability to responding to customer needs
A proactive 'can do' attitude and problem solving capability

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