Maintenance Controller - Chippenham, United Kingdom - Holman

Holman

Verified Company

Chippenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people.

Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.

To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other.

We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.

It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck.

To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Below is a brief overview of these programs:
Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

401(k) with Employer Match

Paid Time Off

Tuition Reimbursement

Exclusive pricing and concierge sales support on new and used vehicles

Position Title (Job Code): Maintenance Controller

Grade Level:

FLSA Status (Applicable Exemption):

Principal Work Location:
Chippenham. UK / Hybrid

Department:

Reports to (Title): Team Leader, Compliance & Maintenance Service Centre

Number/Type of Employees Supervised:
None

Principal Purpose of Position:

The core responsibilities of the role are to ensure costs are managed effectively, vehicle availability is maximised, and customers are provided with exceptional service

This primarily involves:

managing authorisation requests promptly and efficiently, validating work is necessary and correct pricing and labour times are applied, challenging vendors appropriately and highly accurate input of all appropriate information into Holman systems to the extent determined by the business.

Controlling downtime effectively, conducting quality work progression activity and updating systems clearly and accurately.

Engaging with customers appropriately in relation to authorisation activities and determining the most cost effective solutions, and ensuring customers are updated appropriately on work progress.

Education and/or Training:

Technical vehicle related qualifications such as City & Guilds or equivalent
Demonstrable, detailed knowledge of motor vehicle mechanics, preferably extending to include HGV and ancillary equipment fitted to vehicles
Qualifications or good knowledge around vehicle compliance requirements and full appreciation of the necessity of vehicles and equipment being compliant

Relevant Work Experience:

Experience in a workshop environment or similar
Experience working within a team in an office environment

Planning/Organizing/Managerial Knowledge:

Demonstrable analytical and problem solving abilities
Ability to multi task with consistency and accuracy
Highly organised, able to manage a variety of work-streams effectively
Ability to work efficiently in a structured, methodical manner
Have strong administration skills, with an ability to organise and prioritise workload effectively
Collaborative, proactive and dynamic approach
Committed to finding solutions, with ability to use initiative and common sense

Communicating & Influencing Skills:

(Does the job require communication, reasoning with others, or changing behaviours?)

Able to communicate effectively, build and maintain a rapport with people at all levels
Ability to manage difficult conversations effectively and hold conversations at a technical level
Ability to listen, and have confidence to question if the understanding of requirements is not absolutely clear
Ability to interpret information speedily and accurately, and take appropriate actions
Be able to convey information concisely to appropriate personnel

To respond to and manage authorisation requests promptly and efficiently, validating work is necessary and correct pricing and labour times are applied, challenging vendors appropriately.

Ensure work is itemised properly and correct codes are used, and clear, concise explanatory notes are added where necessary, referring to colleagues as required to ensure correct decisions are made.

Adhere to all procedures relating to work authorisation, notifying customers as required with clear information to enable an informed decision to be made.

Control downtime of vehicles and assets effectively through conducting quality work progression activity, updating information on progress clearly and accurately.

Deliver an efficient, courteous and high quality service to customers at all times.
Conduct all communications with suppliers professionally and cordially, escalating issues through defined routes when necessary.
Liaise with and support colleagues, requesting