Admin Team Leader - Winchester, United Kingdom - Hampshire County Council

Hampshire County Council
Hampshire County Council
Verified Company
Winchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Details:


Salary Range:
£28,934 to £32,026 per annum
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Work Location: Elizabeth II Court, Winchester (hybrid working - home and office based)

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Hours per week: 37

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Contract Type: Permanent

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Closing Date:12 June 2023

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Interview Date: Week commencing 19 June 2023
The Role:

  • Are you a person centred and resilient person who takes responsibility for your work and enjoys building supportive internal and external working relationships? If so, this could be the job for you
  • Joining our diverse Adult Provider Payments team you can further your career, whilst making a real difference to the lives of Hampshire residents as part of our Adults' Health and Care directorate. We are committed to creating an excellent customer experience for both our care providers and our service users.
  • You'll lead a team ensuring that care payments are processed accurately and in a timely manner. You'll have first-class numeracy and IT skills but what we'll value most is your willingness and ability to learn new skills to become an active, adaptable and involved member of our uniquely skilled team.
Your excellent supervisory skills will enable you to be responsible for:

  • Authorising leave.
  • Managing absences.
  • Conducting 1:1 meetings with Query Officers.
  • Training Query Officers.
  • Formulating workplans for the team to ensure deadlines are met.
  • Ensuring Key Performance Indicator data is inputted by Query Officers.
  • Highlighting areas in processes which need to be improved.
  • Running reports.
  • Compiling management statistics.
  • Dealing with complex queries that have been escalated to you.
  • You will be matched to either our Technical, Domiciliary or Non-Domiciliary subteam. If you have transferable skills or relevant experience in a customer facing or numerate role, we would love to hear from you.
  • We are currently working from home with the occasional requirement to go into the office for training and focused working, depending on business needs. You can work from the office more regularly if this is something you would prefer. Our core working hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm.
  • In return, we are committed to your continued personal development and offer an extensive Benefits Package including 25 days of annual leave.

Values Based Recruitment:


  • The 4 core values are:

  • Person Centred:Has a person centred and strengths-based approach that empowers service users and carers to live independent lives.
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Resilience:Successfully manages change and develops and maintains their wellbeing and resilience.
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Accountable:Takes responsibility for work, actions and development; and acknowledges individual and shared accountability.
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Works Together: Builds supportive internal and external working relationships through positive communication and constructive feedback.


Additional Information:


Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group.

All sections of the population will have equal access to jobs.

No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.


We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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