Customer Service Specialist - Gloucester, United Kingdom - Brite Recruitment

Brite Recruitment
Brite Recruitment
Verified Company
Gloucester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

CUSTOMER SERVICE SPECIALIST

£22,000 + Commission

GLOUCESTER / HYBRID

BENEFITS


This company offers a hybrid working model to provide the work/life balance that we have all come to appreciate, with 2-3days in the office.

27 days holiday + bank holidays, free parking within a 5minute walk of the office, private healthcare, pension, cycle to work scheme and free fruit and drinks whilst in the office.


RESPONSIBILITIES

  • Taking ownership of support requests ensuring they are resolved to the customers' satisfaction
  • Upselling suitable products based on the customer's needs
  • Promote and provide support for new products
  • Maintain an uptodate knowledge of our products, hosting technologies and our competitors
  • Working to targets to achieve SLA's
  • Basic account management responsibility for an assigned group of customers

REQUIRED SKILLS & EXPERIENCE

  • Excellent customer service and listening skills
  • Clear written and verbal communication skills
  • Strong problem solving and analytical skills
  • Attention to detail with high levels of accuracy

NEXT STEPS
Why wait? Don't miss out


INDBR

Job Types:
Full-time, Permanent


Salary:
Up to £22,000.00 per year


Benefits:


  • Additional leave
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Gloucester: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have customer service experience?
  • Do you have excellent communication skills?
  • Do you have good problemsolving skills?

Work Location:
Hybrid remote in Gloucester
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