Lead Technical Writer - Bristol, United Kingdom - Public Sector Resourcing

Public Sector Resourcing

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lead Technical Writer:

Inside IR35**
Contract Term: 5 Months

Contracting Authority:
Cabinet Office

Location:
Remote/Manchester/Bristol

SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.
The Cabinet Office is undergoing a significant Digital Transformation.

Over the next three years we aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards.

For us to meet this ambition we are aiming to further improve the conditions, processes and expertise we have in place to be set up for success.

This means we need to go much further and faster and strengthen the delivery of DDaT in government.

To support these ambitions, we have established a new Chief Digital Information Office (CDIO) directorate for the Cabinet Office to build on existing strengths.

The Cabinet Office CDIO directorate is based on six principles to:

1. Build trust by stabilising services and getting the basics right._
2. Be the gateway for all nonGDS digital, data and technology services delivered by Cabinet Office._
3. Provide impeccable service to our users_
4. Drive digital, data and technology thought leadership_
5. Transform ways of working_
6. Build sustainable capabilities_

As a
Lead Technical Writer your main responsibilities

Develop technical documentation for internal Cabinet Office users, including end to end service documentation, and technical guidance within agreed timescale and quality standards.
Work with technology and process experts on a variety of teams to get an indepth understanding of relevant programmes, projects and topics to develop content for multiple complex changes and services and translate complex information articulately and comprehensively to a large user base with varying levels of technical ability.
Communicate with stakeholders at all levels including managing senior stakeholder expectations.
Utilising the full range of channels to positively communicate changes and new services to a wide audience including updating the intranet, blog posts, user guides and responding to user feedback.
Work closely with the Delivery team to create and maintain a communication plan for all projects to contribute to the planning and delivery of the team's portfolio roadmap.
Contribute to the Change Authority Board by preparing technical communications in a nontechnical manner for new services and changes to IT services (for example, the release of new IT features or conveying important service disruptions).
Use a variety of tools and software to maintain and update users and group distribution lists.
Lead the existing IT service communications processes, reviews and approvals whilst driving improvement through standardisation and stakeholder feedback loops.
Understand GOV.UK style guide and align content appropriately.
Showcase your work and help promote technical writing across government, including as published onto GOV.UK Skills and experience

Essential Skills:

SC/CTC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.
Using WordPress and Google Workspaces tools (such as Google Forms and Groups) to understand, prepare and publish/communicate new or updated information.
Deep understanding of technology and the user needs of technologists to effectively translate and write technical communications or documentation for infrastructure related services to a nontechnical audience.
Strong interpersonal skills, both written and verbal, specifically in relation to extracting knowledge from technical and process experts.
An ability to work in a fastpaced environment and deliver to deadlines while coordinating work across distributed teams
An ability to identify and deliver the most appropriate type of content (for example, written or visual) for a particular user need.
A positive and proactive approach to service delivery and getting things done.
The confidence to showcase your work, challenge poor documentation practices, and receive constructive feedback from peers.
Understanding of agile working practices and working with agile team.
Active SC/CTC Clearance.