Senior Operations Support - London, United Kingdom - Healthshare Group

Healthshare Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Senior Operations Support Accountable to:

Operations Manager Location:
London Level/

Salary Range:
Band 5

Position Type:

Permanent and Full Time Job Purpose To provide operational support for both clinical and diagnostic services, ensuring the provision of high quality and sustainable services.

To assist the operations manager and senior operations manager in operational and financial performance of the service; helping to maintain high standards of service delivery, in accordance with legal and professional standards.

To act as the SPOC on HR, MSK scheduling, complaints/ incidents and purchasing functions across all London services.

Work alongside the operations team in managing key areas such as managing day to day operational issues, staffing, HR functions, activity, managing rotas in line with service requirements, providing data and information, estates, complaints and purchase orders.

To assist in regulatory compliance and compliance to internal audit standards within the sites and operations. To help support business development opportunities and further development of existing services. Assist in the deliverance of performance management and reporting structure for the service.

Key Working Relationships To work alongside the operations team supporting their collaborative working with the other members of the senior management team and directors in achieving of the services quality, safety, people and financial objectives and to support the wider business; as required.

Assist in supporting Healthshares vision, values and behaviours and incorporating these into meaningful team and personal objectives. To support and assist a large multi-disciplined team, working in a collaborative way. To work closely with the physiotherapy management team to develop and refine the strategic vision of Healthshare MSK services.

To be an advocate of high patient care standards; creating a positive and proactive approach to customer service throughout the operation.

To participate and contribute, as an individual and as a representative of Healthshare; developing the corporate credibility of Healthshare to both patients and external professionals.

Involvement in the compliance of Healthshare policies and legislation requirements such as Health and Safety, Clinical Governance, Information Governance, Care Quality Commission and Risk Management.

Management duties and responsibilities Role and Responsibilities Responsible for assisting the operations team in the day-to-day operations ensuring a high standard of customer service and patient satisfaction.

Responsible for assisting the operations team in resolving patient service issues, dealing with patient and referrer feedback relating to operational or service provision.

To assist and in some cases manage incident investigations. To assist in overseeing Health and Safety. Liaison with facilities management services, ensuring the sites operate safely and effectively.

Participate in HR activities, e.g., return to work interviews, annual leave rostering, pay role and expenses submission in line with deadlines.

Resolve issues relating to operational, rota or service provision.

Work with the operations team in relation to liaison with primary care and NHS partners and to build links and maintain positive relationships with internal and external stakeholders e.g., CCGs, GPs, Healthwatch and local patient services.

Support the operations team to achieve the services objectives and business strategies. Identify and recommend organisational opportunities.

Monitor effectiveness and success via audit of patient satisfaction indicators, clinical incidents, feedback, and recommend action to deliver improvements. Assist to provide monthly service reports according to agreed contractual and organisational requirements.

Promote and deliver on all service implementations such as the delivery of new service models To identify and contribute to physiotherapy training needs regarding the assessment and management of patients with musculoskeletal pain and dysfunction.

To work closely with the physiotherapy management team to facilitate the translation of national policy into local delivery and to provide an expert MSK perspective in relation to the planning and delivery of an integrated, patient focused service across the care pathway.

The post holder must be aware of individuals responsibilities under the Health and Safety at Work Act and identify and report, as necessary any untoward incident or accident or potentially hazardous environment.

Monitoring and Reporting Participate in operations team meetings (virtual/ physical) by taking minutes and logging actions. Be responsible to ensure actions taken at meetings are met in timely fashion by the operations team. Monitor the operations teams diarys and manage it where necessary.

Support the production, agreement and actions required from: Operational service KPIs Team performance Service user feedback, PSQs Service b