IT Help Desk/Service Desk Engineer - Greater Manchester, United Kingdom - In Technology Group

Description

Job Title:

Service Desk Engineer Location:
Office based

We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.

Competitive salary dependent on experience
Professional development and growth plan
Full support/induction and training
Collaborative and supporting team environment
Workplace pension

Microsoft Office 365
Active Directory / Group Policies
Cloud support (Azure, AWS)
Software and hardware installs
Networking Protocols – DNS, DHCP, TCP/IP, WAN/LAN

Ensure IT issues raised via phone, email, ticketing software are all logged correctly
To resolve issues adhering to SLA's, ensuring to update helpdesk system
Install new hardware (printers, servers, work stations etc)
Install software for end users
Set up accounts, passwords (new and resets), permissions
Monitoring IT systems and infrastructure
Helping the team with any internal or external projects
If you meet the specification above and you're ready to take your career to the next level, please apply for immediate consideration


Keywords:
IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Service Desk Engineer