Product Support - Hertfordshire, United Kingdom - Star OUTiCO

Star OUTiCO

Verified Company

Hertfordshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Product Support:

Hybrid - Hertfordshire:

Star OUTiCO is recruiting for an exciting position for Product Support Our client is a pioneering healthcare company that provides diagnostic and monitoring products to hospitals, laboratories, and A&E services.

They are global leaders in several therapy areas and have a strong focus on research and development.

Key responsibilities include:

Processing internal and external customer enquiries / complaints and troubleshooting
Identification or product quality issues and escalation to the next level of skill and / or specialism
Evaluation work in Test IT environment to assist troubleshooting
Planned maintenance activities to assist field support representatives, i.e. maintenance, installation, modification
Assisting sales personnel with instrument demonstrations, as required
Ensure safety standards are met and carry out responsibilities laid out in Health and Safety Manual
Ensure that training is undertaken to develop an awareness of IT security and governance with specific reference to patient identifiable data (PID) and to operate in line with local information security standards, local policies and processes, and the Information Security Management System (ISMS)
Degree or relevant professional qualification
Demonstrable experience of working in the Point of Care (POC) and/or Laboratory environment
Good understanding of the Information Solutions IT portfolio
Troubleshooting experience
Knowledge of Customer Relationship Management (CRM) and web delivery tools
Understanding of the Diagnostics industry and familiar with working in a multicultural environment