- Taking receipt of vehicles and advising customers of the diagnostic of their vehicle.
- Actively selling after-sales services to our customers.
- Scheduling customer orders.
- Mediating between departments such as Parts, Workshops, Sales and Accounts.
- Giving comprehensive commercial advice on the extent of work to be done and, if necessary, providing a cost estimate for repair work.
- Experience of delivering outstanding customer service for premium and luxury brands.
- A natural affinity for building rapport with customers and visitors with the ability to upsell where and if possible.
- Expert knowledge in designing the customer journey and pride yourself on your ability to understand and fulfil our customers' needs and expectations.
- An appetite for improvement; constantly seeking out new ways to make our customer experience the best that it can possibly be.
- At least a minimum of 2 years experience working within a sales industry.
- A full UK driving licence
Service Advisor - Stockport, United Kingdom - LSH AUTO
Description
We have an amazing opportunity for an experienced Service Advisor to join our flagship dealership in Stockport.
This is a full time role.
Hours 45
Salary £27, 261 Plus OTE onus
Benefits:
• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided
• On site gym
You will be:
You will have:
Please note this position is based full time in the dealership and is not a hybrid role.
Are you interested in joining a fun loving, passionate, spirited team and you feel up to the challenge, we are looking for you APPLY TODAY