IT Help Desk/Service Desk Engineer - Greater Manchester, United Kingdom - In Technology Group

Description

Job Title:
Service Desk EngineerLocation: Office basedSalary: £25,000 - £30,000We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services

Benefits:
Competitive salary dependent on experienceProfessional development and growth planFull support/induction and trainingCollaborative and supporting team environmentWorkplace pension

Technical Skills:
Microsoft Office 365 Antivirus solutionsInternet ConnectivityActive Directory / Group PoliciesCloud support (Azure, AWS)

Backup systems (Veeam, backup exec etc)Software and hardware installsNetworking Protocols - DNS, DHCP, TCP/IP, WAN/LANDay-to-day:
Ensure IT issues raised via phone, email, ticketing software are all logged correctlyTo resolve issues adhering to SLA's, ensuring to update helpdesk systemInstall new hardware (printers, servers, work stations etc)

Install software for end usersEnsure issues / tickets are resolved or escalated to completionSet up accounts, passwords (new and resets), permissionsMonitoring IT systems and infrastructureHelping the team with any internal or external projectsOccasional on-site visitsIf you meet the specification above and you're ready to take your career to the next level, please apply for immediate considerationKeywords:
IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Service Desk Engineer