Service Delivery Analyst - Gosport, United Kingdom - Byron Recruitment

Byron Recruitment

Verified Company

Gosport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The purpose of this position is to provide IT support across the Group.

The role holder should be able to demonstrate strong technical, analytical and communicational skills, whilst delivering a proactive, service-focused capability to the business.

Key responsibilities:

Deliver first point of contact support for all IT services consumed by the business
Utilising the Group's Service Delivery tool, provide effective prioritisation and resolution of Service Requests and Incidents for all jurisdictions, with a focus on achieving high resolutions at first contact
Deploy and maintain all end user hardware and software, and accurately manage the IT asset inventory
Strong teamwork skills and demonstrate the ability to work independently when required
Build a strong collaborative relationship with business users and gain a good understanding of the business needs that are supported
Maintain quality service delivery by establishing and enforcing standards aligned to the ITIL framework
Develop strong relationships across the IT department to assist in successful project delivery and knowledge handovers, where required

Skills, knowledge, expertise:

Minimum 2 years' experience within an IT Environment
Strong communication skills
Analytical and problemsolving abilities
Ability to focus under pressure
Strong understanding of the Microsoft Office products
Excellent communication and relationship building skills with immediate colleagues and end users
Travel to other jurisdiction offices may be required