- At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
- Be a part of Vodafone UK Consumer team where creating and developing products, services, and propositions is at the forefront. From the way we interact with our customers to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
- This is not just any complaints handling role - you will be dealing with a wide range of complex complaints relating to all product types, including those that are FCA reportable. This may involve speaking to vulnerable customers, including people that are experiencing financial hardship. You will be expected to work autonomously, applying a moderate degree of personal judgment in each individual case and utilizing resources, systems, processes, and networks effectively.
- We are looking for individuals that have a genuine passion for going above and beyond for customers and can demonstrate our deep commitment to 'earning customer loyalty,' which is one of our key values. As the go-to person for dissatisfied customers, you must be confident that can turn even the most negative experiences into positive ones.
- You will work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies, to ensure that all complaints are resolved successfully and in a timely manner.
- To be successful in this role, you must have proven complaint handling experience, ideally within a regulated sector, and the ability to make informed decisions while keeping the customer at the heart of everything you do. You must be empathetic, customer-centric, and possess a high degree of emotional intelligence, as you will be dealing with vulnerable customers on occasion.
- Additionally, the ideal candidate will have:
- Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer.
- Active listening skills and excellent problem-solving capabilities.
- A continuous improvement mindset – you will listen to our customers and capture feedback in a way that allows us to support the business.
- Knowledge of FCA and Ofcom regulations would be highly desirable.
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Complex Complaints Specialist
1 week ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Specialist**: · Location: Stoke-On-Trent (Blended home working) Onsite minimum 8 days per month · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Vodafone UK's blended w ...
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Complex Complaints Specialist
1 week ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) Onsite minimum 8 days per month) · - Start February 2024 * · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday ...
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Complex Complaints Specialist
1 week ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Specialist**: · Location: Stoke-On-Trent (Blended home working) Onsite minimum 8 days per month · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Vodafone UK's blended w ...
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Complex Complaints Specialist
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Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) Onsite minimum 8 days per month) · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holiday ...
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Complex Complaints Specialist
2 days ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At V ...
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Complex Complaints Specialist
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Complex Complaints Specialist
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Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · - Start July ...
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Complex Complaints Specialist
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Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At V ...
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Complex Complaints Specialist
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Complex Complaints Specialist
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Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) Onsite minimum 8 days per month) · - Start April 2024 * · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 ...
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Complex Complaints Specialist
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Complex Complaints Specialist
1 week ago
Vodafone Stoke-on-Trent, United KingdomComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At Vodafone ...
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Complex Complaints Specialist
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Vodafone Stoke-on-Trent, Staffordshire, United KingdomComplex Complaint Specialist · Do you have the skills to fill this role Read the complete details below, and make your application today. · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working ...
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Complex Complaints Specialist
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Complex Complaints Lead
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Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Lead**: · Location: Stoke-On-Trent (Blended home working) Onsite minimum 8 days per month · **Salary**: Competitive · Hours: 37.5 hours weekly rotating between Monday to Sunday 8-8 Including Bank holidays · Vodafone UK's blended working approach means you'll ...