Travel Concierge for Middle East and Silk Route - London, United Kingdom - Jacada Travel

Jacada Travel

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a superstar to join the team as our first Travel Concierge for a new region launching in the second half of 2023.

Not only will you be sharing your love of this captivating region with our wonderful clients, but you will also be helping to shape how Jacada clients experience the region.

We're looking for a creative, organised travel enthusiast with high attention to detail and a good knowledge of the Middle East and Silk Route (especially Egypt, Jordan & Israel).

This is a remote position and we are looking for someone with a keen passion for travel and the travel industry - although travel experience is not mandatory.

Let us help you explore the world

About The Role

As a leading luxury tour operator, we pride ourselves on the care and service that goes into our client experience.

Please note that while the hours are your local time zone, you will work closely with our wider team and there will be meetings a few times per week with the London office, who are on a local London time zone.

What You'll Be Doing

Working together with the Travel Designers (our sales team) and taking the lead with client requests, details and administration postsales.
Establishing quick rapport with clients and suppliers while acting as the friendly, efficient and professional face of the company, delivering unrivalled service during every contact.
Providing professional and knowledgeable information on Jacada services such as additional tours, restaurant reservations/recommendations and any additional special travel requests that clients may have.
Updating client documentation for upcoming trips, which may include updating the pricing.
Collecting balance payments from clients, invoicing and taking payments for any additional services booked.
Assisting with any trip changes or postponements, proactively and quickly seeking creative solutions.
Designing and arranging 'Magic Moments' for each trip, taking care of all the little details that make a Jacada trip so special.
Taking the lead in arranging personalised perks for clients who benefit from our referral scheme

What You'll Need To Succeed

High expectations for customer service and customer care.
A strong ability to build and nurture relationships with both clients and suppliers.
Flexible, proactive and solutionsfocused attitude.
Collaborative mindset.
Excellent numeracy and writing skills.
High attention to detail.
Excellent communication and time management skills.
Able to work across various time zones and with teams across the world.
Highly organised and able to multitask and prioritise work effectively.
Fantastic English language skills, both written and by phone.
Experience in either the travel or customer service industry is preferred.
Good knowledge of the Middle East and Silk Route is preferred.

Personal Attributes

Ability to actively listen and confidently communicate, demonstrating empathy and selfawareness.
A curious and openminded attitude in the face of challenges. A person who views problems as opportunities to learn.
A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
Openness to learn and adapt as things change; confidence to recommend ways we can improve.
Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
A love of learning about local cultures and an enthusiasm for all things travel.
A 'big picture' mindset appreciative of your position within Jacada as an organisation of different teams collectively working together towards the same goal.
Collaborative team player who is confident working in a selfdirected environment.

This role is remote and you will work with people all over the world.