- Lead the Group Sales team, and oversee their timely responses to event business enquiries. Ensure they embrace all opportunities, and appropriately react to sales leads via telephone, e-mail, face-to-face, online engines, and internal communication systems.
- Drive the team to achieve goals through managing and converting all business to maximise revenues and create additional revenues, by maintaining selling strategy and utilising upselling techniques in all areas of the resort. Achieve optimum level of group occupancy, average room rate, banqueting revenue, wedding sales, and leisure revenue to ensure budgeted targets are met.
- Take responsibility for own and teams' process of selling, converting, contracting and securing business, obtaining first payment, and concluding with the successful and accurate handover to an Event Planner. Ensure all sales proposals and legally binding contracts created within the department are detailed and highly accurate, proper signatories obtained, all documents issued and processes concluded within appropriate timelines.
- Build strong professional business relationships with all customers, clients, vendors and Resort associates ensuring 5 star service is delivered by self and team at all times. An approachable, friendly, flexible, and supportive demeanour must always be portrayed.
- Maintain relationships with customers, seek future opportunities, organise and lead regular business development projects for the team.
- Establish strong relationships and encourage open communication with the proactive sales department, offering technical advice, sales & product knowledge, and overall support at all times. Ensure self and Group Sales Team provide full administrative support for all sales leads presented.
- Encourage, prepare for and confidently carry out thorough and detailed site inspections of the full Resort and off-site facilities for appropriate enquiries. Seek opportunities, arrange, and host familiarisation trips and client entertainment, and attend trade shows to assist the Resort in the promotion of events and weddings. Ensure the team is appropriately trained and executing to the same high standards that you observe.
- Oversee the Group Sales team on a daily basis dealing with all business and people challenges as they arise.
- Must have a strong desire to work in an incomparable 5 star sector.
- Must be proactive and able to work within a team as well as individually.
- Must be a creative thinker, passionate, enthusiastic, and goal-driven.
- Must have excellent time management & organisational skills.
- Extreme attention to detail and the ability to multi-task in a fast-paced environment are essential together with a passion for sales and events.
- Must have good interpersonal and sales-related skills.
- Requires good communication skills, both verbal and written and must have sound mathematical skills.
- Proven experience in a Sales function, together with having supervised a team preferably within the Hospitality Industry.
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
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Group Sales Manager - Turnberry, United Kingdom - Trump Turnberry
Description
Group Sales Manager
To lead the Group Sales Team in providing a highly professional, efficient, and friendly luxury sales experience for group and event business. Supporting and assisting the team with handling all group, event and off-site function reactive enquiries for the Resort, which includes but is not limited to corporate conferences, weddings, corporate golf days, incentives, and social events. Drive the team to maximise department and resort revenues by ensuring creative, personalised, and effective sales supported by accurate booking, contracting, forecasting and billing. Build and manage client, supplier, and partner relationships while continually seeking every avenue for more business opportunities.
In partnership with the HR Department, manage the training and development processes within the team. Be responsible for the quality assurance systems, by ensuring Standard Operating Procedures (SOPs) are in place and kept up to date for all practices. Oversee the ongoing development of the department's Resort and role-specific information database.
ESSENTIAL FUNCTIONS
Benefits include
