Performance and Continuous Improvement - Birmingham, United Kingdom - Amey plc

Amey plc

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity:

The Regional Accommodation Maintenance Service (RAMS) contracts are part of the MOD's Future Defence Infrastructure Services (FDIS). The RAMS contracts are across Central and Northern England, Wales, Scotland and Northern Ireland. The contracts include responsive and planned preventative maintenance as well as improvement and refurbishment projects to approximately 25,000 homes.

Here at Amey we are looking for a Performance & Continuous Improvement Coach to work with our front-line teams, including supply chains and National Accommodation Management Service (NAMS) representatives to positively impact performance levels and improve customer satisfaction in the housing environment.

As a P&CI Coach you will be embedded within the region to ensure all staff are supported to improve at the operational level.

Job Title:
Performance & Continuous Improvement Coach

Location:
West Midlands (Travel within the region, Driving License essential)

Contract:
Permanent

Hours Per Week: 37.5

What will this role involve?:

As P&CI Coach not only will you be a positive Ambassador for Amey with Service Families, stakeholder groups and the community, you will help shape the culture and processes required for innovation to succeed and flourish.

Using the full power of the available analysis and feedback, provide advice, insights, and training to drive innovation and improve performance activities throughout the region.

Daily tasks will include but are not limited to:

Develop a training regime that targets the areas where most improvement is required.
Proactively engage with Supply Chains and Local Amey staff to reduce response orders within 12 months of Move In appointments.
Identify and accelerate access to appropriate learning and development interventions for front line staff; this will include delivering 121 targeted training where appropriate
Coach and mentor Amey and supply staff through effective training to enable them to carry out their roles in an effective and efficient manager.
Support the assurance regime and identify opportunities for improvement
Support the Workforce Development and Customer Service Manager in the induction and training of new staff.
Share best practice with other P&CI Coaches to ensure that improvements developed locally can be applied across the contract.
Develop a P&CI Coach forum that supports cross boundary collaboration, standardization of processes and further development within the contract.

What are we looking for?:

Ideally you will have experience in driving change in an operational environment and knowledge of working within a B to B and B to C customer focused environment.

ILM Level Three Award in Coaching and Mentoring qualification or equivalent and relevant experience.
Lean 6 Sigma or equivalent qualification support by experience in an operational environment.
Management level qualification in H&S and Environment (e.g. SMSTS).

In return:

Our rewards make us feel valued here at Amey. If you're happy, you'll think better. It's a simple formula but one that puts your wellbeing as a top priority, that's why we've worked hard to build a reward and benefits program that puts you first, including;

Competitive salary
Exceptional development and progression plan
Contributory Pension Scheme
Minimum 24 days holiday + Bank Holidays
Additional Leave Purchase Scheme
Amey Rewards Portal including healthcare, free GP service, dental

About Amey:

We're all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table.

But we do have one thing in common:
we all take personal pride in our public service.

With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.

Amey is one of the top five support services suppliers in the UK. We employ 11,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do.

We maintain the UK's road and rail infrastructure, keep schools safe and clean, manage the UK's defence estate, safely escort prisoners and keep prisons and courts secure.

We also collect and process waste. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on

As one of us, you can really be you because your individuality is an asset. You're surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There'll be experiences as original as you are, in a career that can feel like many rolled into one. You'll be stretched but always s