Helpdesk Coordinator - Bradford, United Kingdom - Amey

Amey
Amey
Verified Company
Bradford, United Kingdom

4 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Your new role:


We have a fantastic opportunity for a Permanent
Business Support Coordinator to join our Bradford Schools Account in
Tong High School,
Westgate Hill Street
,Bradford
, BD4 6NR** This role is based onsite.


Amey delivers facilities and estate management services to the Bradford Schools Private Finance Initiative across an estate of 10 schools (7 secondary and 3 Special Educational Needs).


Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications.


We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.


The standard hours of work are 37.5hours Per Week ( Monday - Friday)
Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you.


You will be responsible for:


  • Program, allocate and coordinate Helpdesk Tasks, through liaison with the Operations Team using the CAFM system
  • Maintain and update systems
  • Maintain accurate records of inprogress and completed work
  • Coordinate all Helpdesk duties in the department/contract to ensure delivery to deadlines
  • Proactively manipulate systems to compile and analyse reports as required
  • Undertake projects as assigned
  • Proactive decision making within the confines of the responsibilities
  • Handle confidential information with discretion
  • Perform other duties as requested by the Business Support Manager
  • To present a professional image to all staff within Amey as well as external contacts
  • Participate in daily internal and external performance conference calls
  • Ensure all agreed client and internal Key Performance indicators (KPIs) are met or exceeded
  • Comply with the relevant Health and Safety Policy and processes
  • Disseminate information to other team members to ensure delivery
  • Carry out Helpdesk Training where required
  • Operate independently and as part of a team
  • Ability to programme, allocate and coordinate work Tasks using the CAFM system
  • Allocate the correct level of work to ensure SLA's are met
  • Ensure records are maintained and updated regularly so it can be reported on
  • Carry out jeopardy management, ensuring forward planning is carried out where possible
  • Ability to multitask, answering calls whilst scheduling work
  • Ability to communicate professionally and effectively, both verbally and in writing
  • A clear focus on high quality customer service
  • Ensure Training documents are current and up to date
  • Ability to attend School Sites as required to support the Operational Team

We want to hear from you if you are:

  • Previous experience using Microsoft office
  • Good time management
  • Ability to work on own or equally in a team
  • Good communication skills
  • Willingness to learn new skills
  • Flexible
  • Selfmotivated
  • Resilient and reliable
  • Educated to GCSE level

Skills background:

  • Proven ability to manipulate systems and databases
  • Able to communicate professionally and effectively, both verbally and in writing, within all levels of the business, and to external parties such as the client and tenants
  • Ability to give daytoday direction to all team members
  • Able to develop and maintain good working relationships at all levels
  • Excellent customer liaison skills
  • Problem solving

Experience

  • Demonstrable administrative skill set and experience
  • Previous experience of CAFM system
  • Evidence of some project coordination

What we can offer you:


When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs.

It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

-
Career Development
  • Exceptional development and progression plan

-
Pension
  • Generous Pension scheme which we will contribute to
-
Holidays:


  • Minimum 24 days holiday + Bank Holidays
-
Choices:


  • Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
-
Save with Amey
  • Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
-
Social Value:


  • You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and
support individuals to work in ways that work best for them.

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