Sales/admin Assistant - Glasgow, United Kingdom - Newton Property Management

Newton Property Management

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Do you have a passion for great customer service?_
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Would you like to work for a growing, market leading business?_

We're looking to recruit a well-organised, Sales Admin Assistant. This role presents an opportunity to join our vibrant and dynamic business.

Role:

Reporting to an Associate Director, this role forms part of the Property Management Team and involves processing property sales for the Glasgow office.

This role within the Newton Property Management team presents an opportunity to join our vibrant and dynamic business.

Main Responsibilities:

Receiving solicitor requests for factoring information at point of sale.
Ensuring sales checklists are completed by Property Management Team.
Obtaining confirmation of sales and processing same.
Preparation of welcome letters and packs (if applicable) for new customers.
Responding to all post sale enquiries from solicitors and/or exiting owners regarding the final accounting process/float payments.
Filing paperwork on completion.
Support with issuing of quarterly common charge accounts to customers.
Keeping customer records up to date.
Any other general support/admin duties as and when required.

KPI's:

Customer Satisfaction (complaints % and survey/interviews)
Response Times (% delivery vs target)

Specific skills, capabilities & requirements:

Works well under pressure
Strong communicator
Ability to work well as part of a team as well as independently
Ability to work to targets
Proficient using Office 36
Strong organisational skills
Ability to use initiative and prioritise workload
Previous property management experience (letting or factoring) advantageous but not essential