Senior Investigator, Ethics and Compliance - London, United Kingdom - CBRE

Description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Senior Investigator, Ethics and ComplianceThe Trust Team provides neutral, unbiased, thorough and efficient investigations into reports of serious misconduct and/or policy violations. The team is responsible for proactively identifying potential areas of exposure within the company and provides advice to senior management and stakeholders. The department ensures that an objective review is taken of allegations. The Trust Team takes pride in ensuring employees who raise concerns feel their concerns were treated seriously, looked into objectively and concluded fairly.
The Senior Investigator is responsible for reviewing complaints, planning, conducting and communicating results of investigations into alleged serious misconduct. This is a critical role for the business.
The role of the Senior Investigator is to be a neutral fact finder that conducts investigations in a thoughtful, thorough and objective manner. At the conclusion of the investigation, the Investigator completes written reports and communicates outcomes with critical stakeholders and in other forums when corrective action may be under review.
Individuals in this role manage in-depth and complex investigations and work on analysis projects with limited supervision from initial request to presenting findings and responding to data requests, ensuring timely completion.
Senior Investigators may support multiple regions, multiple lines of business and/or department heads.
Responsibilities

• Provides direction to less experienced employees. Conducts formal intake, analyzes the allegation(s), develops an investigation plan and conducts the investigation. Gathers, processes and maintains evidence for [Sr] Specialists to document and load for historical reference.
• Completes written reports and communicates appropriate summaries of investigation outcomes to relevant parties. Duties include interviewing complainant(s), witness(es), and subject(s); and consulting with appropriate subject matter experts (SMEs).
• Maintains accurate and thorough intake, interview notes, and documentation of all investigation action(s), file(s) and record(s) in the CBRE's electronic case management system(s) and in accordance with the policy and investigation procedures.
• Proactively engages with cross-functional partners (e.g. Compliance & Ethics, People/HR Business Partners, Fraud, Corporate Security, etc.) and key stakeholders across the enterprise to complete investigations.
• Articulates and defends the findings at the end of the investigatory process.
• Advises on preventative measures based on root cause analyses from investigations, such as risk-based business enhancements and mitigation strategies. Prepares presentations for and presents findings/recommendations to Executive Leadership.
• Shares external learnings and emerging regulatory changes back to the team to incorporate and update internal processes and documents.
• Researches, interprets and applies investigation procedures, internal policies and localized laws.
• Maintains and enhances the operations, procedures, processes and internal practical guidance governing investigations in line with applicable laws and best practices. Ensures consistent use of best practices and a high standard of professionalism and independence.
• Develops and facilitates training to CBRE community and other internal and external delivery on topics related to employee relations, ethics, policies, and investigative processes. Provides training/guidance to business leaders and other stakeholders on investigation procedures, internal policies, and risk management/intervention strategies.
• As a member of the broader team, Investigations may also participate in other special projects and assignments (e.g. deliver training, develop process and governance, policy development, serves as Trust & Investigations advisor/liaison, etc.).

Person Specification

• Bachelor's Degree (BA/BS) or equivalent from University in Legal Studies, Business, Employment Law or related degree with a minimum of 6 to 8 years of experience (equates to at least 8 to 12 years hands on experience).
• Requires a minimum of 5 years of professional level experience within employee relations, compliance, accounting, or experience conducting fraud/financial investigations and/or grievance procedures (informal and formal) in a large complex organization.
• Highly prefer 5 to 7 years of Legal or Ethics and Compliance experience with emphasis on internal investigations, white collar investigations, employment law, and/or ethics and compliance.
• Experience with leading high risk and complex employee relations matters required.
• Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Ability to perform deep investigations on complex, sensitive escalations for numerous internal stakeholders. Must have a calm demeanor and the ability to manage multiple projects at once.

Equal OpportunitiesWe are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.