IT Support Engineer - London, United Kingdom - Intellect Group

    Intellect Group
    Intellect Group London, United Kingdom

    1 week ago

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    Description

    Job Description

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K

    A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.

    The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The Service Desk Engineer will provide technical support and administration for all end-user software, hardware, and connectivity.

    The Service Desk team works closely with the System Engineers to deliver full end-to-end solutions and resolution of issues.

    Responsibilities:

    ***Provide support for all internal systems, third party tools, and technologies, across their offices.

    ***Identify, diagnose, research, track, and resolve technical issues when raised.

    ***Answer support queries via telephone, email, and in person from a range of technical and non-technical staff, including in-house developers and senior staff.

    You will have worked with some of these technologies:

    ***Working knowledge of MS Office & Windows 7/10/11 and Office 365 suite

    ***Active Directory, Group Policy and SharePoint

    ***Skills in OS builds, SSCM, packaging, configuration and vulnerability management.

    ***Exchange, SQL, Cisco Call manager

    Desirable skills:

    ***Knowledge of finance applications such as Bloomberg & Eikon

    ***Microsoft Intune or other MDM tools

    PowerShell or Python knowledge to creative automation scripts

    ***Demonstrable documentation skills (reports, policies, procedures, workflows)

    ***Working knowledge of virtualisation technologies, HyperV or VMWare

    ***Excellent problem-solving skills and analytical approach

    ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually

    ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical terms.

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K