Customer Care Consultant - Maidenhead, United Kingdom - Volvo Cars

Volvo Cars

Verified Company

Maidenhead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Want to join our exciting journey?

To keep up with Volvo Cars' bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering.

This will allow us to use new technology to meet consumers' expectations, delivering personal, effortless and respectful experiences.

To succeed, we need the right talent, and that's where you come in We want you to innovate, challenge and build a career at Volvo Cars.

We are recruiting now for a number of Customer Care Consultant vacancies which are available due to growth.

The roles will be based at our Maidenhead HQ with roles offered with hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstances.

_We will hold Assessment Centres for these vacancies on Thursday 2nd March and Tuesday 28th March 2023 in both the mornings and afternoons at our Maidenhead HQ. We have start dates available in March, April, May, and June 2023._

What you will do

As a Customer Care Consultant, your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey.

As a brand ambassador, your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life.

You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.

Do you fit the profile?

Do you recognise yourself as having a genuine interest in providing excellent customer service and are motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Then this could be the right opportunity for you.

We value previous experience within customer care operations and/or customer service from sales-oriented brands. Previous experience of complaint handling is desirable. You will have excellent oral and written communication skills in English and preferably knowledge of a CRM-system.

_Personality is key_
We believe that you are humble and respectful of others. A curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer-focused and dedicated to exceeding expectations and coming up with new innovative solutions when needed.

You have an interest to learn and to be able to understand and clearly convey brand, business, and technical concepts in a simple way.

You prefer working in a collaborative environment and showing strong communication skills. Passion for people is important, passion for cars is a bonus.

Benefits & Life at Volvo Car UK:

Circa £24,000 DOE. Volvo offers competitive salaries that are reviewed and benchmarked annually
Discretionary, performancerelated bonus scheme that rewards you whilst you help us to achieve our goals
Hybrid working in our agile, stateoftheart offices or from home when convenient for you and your family
28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
15 days' work from anywhere in the world policy
24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child's 3rd birthday
Matched pension contribution up to 5%
Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
2 paid volunteering/charity days per year
Access to our preferential employee lease car scheme for you and your family
Subsidised onsite restaurant plus free refreshments and snacks
Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
Discounted shopping site with 100s of brands and online retailers

Diversify our future:

Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in.

We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion.

It's what you do that count and we are always looking to expand perspectives and voices to shape our future.

With us, you can truly be yourself, embrace new opportunities, thrive, and make a difference.

How to learn more and apply:

Who are we?
Volvo Cars' purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mob