Senior Product Manager - Greater London, United Kingdom - tms

Description

Job Description

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald's, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice Visit us at

WHY WE THINK YOU WILL LOVE THIS ROLE

The Senior Product Manager will sit within our Global Merchandise Services (GMS) team. GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more.

Through reimagining products and merchandise, designing innovative industry-leading solutions, and developing in-demand products, we spark an emotional connection with customers and have a lasting impact on people, business, and the planet. We want you to be part of it

The Senior Product Manager EMEA is passionate about product creative concepting, relationship building, project management, process, and people.

This leader and team player brings proven skills in strategy execution, product development and organizational process. He or she works with cross-functional teams to improve our relationships and support growth opportunities for the GMS EMEA business in partnership with the Starbucks EMEA organization and other customers.

While working together with internal and external teams, the ideal candidate models strong communication skills and quickly recognizes and clears holdups within the company and customer organizations, moving opportunities forward. He or she has exceptional organization, problem-solving, prioritization and communication skills and builds high quality relationships that provide a platform for influencing individuals at all levels in the organization.

The Senior Product Manager EMEA creates successful product assortments and product innovation best practices. Managing multiple programs concurrently and often in the face of great ambiguity, he or she models composure, professionalism and a bias towards action and results while fostering teamwork, alignment around common goals and adept conflict resolution.

Finally, we guarantee that you will make a difference. Because we help our people achieve their goals.

So come here to experience. To experiment. To make mistakes. To challenge your own limits.

WHAT YOU WILL BRING TO THE ORGANIZATION

Product Management

• Key point-of-contact for EMEA product management and development. Manage all aspects of regional strategies and assortments within the global brand priorities.
• Development:
• Ensures product ranges meet regional and partnership needs— style design, materials, function, size, features, and CMF (Color/Material/Finish).
• Identifies and presents specific regional market needs, partner needs and consumer trends supporting development focus in market.
• Presents product and graphics briefs to cross functional team.
• Partners closely with the Graphic Design and Account Management Teams
• Presents seasonal assortments tocustomer and manages feedback with internal teams.
• Manages information sharing and leverages knowledge across the PM team globally.
• Reviews and approves product samples.
• Creates:
• Concept for each product style using graphics from design team, trend related CMF (Color, material, finish) and an eye for product specific creative solutions.
• Cohesive assortments utilizing customer brief and selling data across materials and regions, aligned with overarching customer regional product strategy and aesthetic.
• Product management timelines—both standard and custom.
• Customer facing presentation decks.
• Drives:
• On time, compliant and on brand product and all product deliverables.
• Alignment on program presentations – both internal and customer facing.
• Deadlines and priorities of day-to-day business requirements.
• Regional program priorities considering balance of long and short-term customer needs.
• Development of multiple products and customer programs on schedule, in parallel on the same timeline.
• Builds, nurtures, and develops customer relationships through meeting customer's deliverables, supporting needs, gaining trust, and exceeding expectations.
• Gains and showcases deep understanding of our customer's Brand, strategy, and priorities.
• Proactively gains and showcases full understanding of customer's business, market needs and decision-making approach.
• Proactively gains and showcases a solid understanding of customer's consumer in region and market.
• Influences others both externally and internally.
• Partners, supports, and guides key stakeholders and cross-functional team members on customer needs, processes, back-end support, timelines and deliverables so projects are completed on time and in full.
• Proactively provides timely project status information and contact reports for line manager and cross-functional team.
• Proactively maximises business performance and opportunities.
• Develops process requirements, builds alignment of stakeholders, constructs timelines and deliverables, manages regular cadence meetings to keep projects on time.
• Leads the execution of EMEA product management and service level plan, schedule of deliverables, and financials aligned with business performance goals.

Communications

• Builds collaborative relationship with team members, peers and managers.
• Advocates for the customer/consumer.
• Communicates effectively, both orally and in writing.
• Expresses ideas with clarity, confidence, and logical reasoning.
• Influences others to deliver results, escalates risks and opportunities to leadership, documents proven results and lessons learned, creates, and delivers clear presentations to all levels of the organization.

Processes

• Demonstrates excellent organizational skills and attention to detail.
• Continuously showcases processes knowledge and compliance.
• Proactively contributes to process improvements.
• Partners, aligns, and collaborates with cross-functional team so projects are executed and delivered on time and in full.

Strategic Direction

· Contributes to, and aligns with, business strategies and goals.

The all-important numbers bit

· Contributes to, and achieves Financial Targets for Business Unit Revenue, Gross Margin and Contribution Margin.

People & Community

• Achieves individual objectives and contributes towards delivering team goals.
• Strives for continuous improvement. Set and delivers personal development goals.
• Contributes to our organization's culture by role modelling company values and support efforts on CSR and DE&I activities.
• Leads, supports and manages direct and dotted line reports, ensuring they are set up for success and achieve their goals.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 7-10+ years' work experience developing products with consumer hard goods brand experience.
• 3+ years' experience working with teams and customers across regions and time zones.
• Experience with EMEA based or operating customers, FMCG, fashion and/or large specialty coffee chains.
• Consistent track record of building new and maintaining existing successful product categories.
• Solid understanding of principles of the Product Development process, Project Management, Product Design, Surface Design and Manufacturing.
• Excellent written and oral communication and presentation skills, communicating effectively and projecting a professional image when giving and receiving information.
• Well organized and able to work independently, advancing multiple complex projects concurrently in a highly dynamic environment. Adept at managing priorities in development.
• Initiative taking and task prioritization, demonstrating excellent time-management, organizational, problem-prevention and problem-solving skills.
• Ability to self-manage large amounts of information and catch errors.
• Works effectively with individuals and groups at all organizational levels, establishing relationships grounded in trust, candor and transparency and providing a platform for influencing.
• Dealing well with ambiguity, maintaining composure, discretion, and high first-time quality under timeline pressure or when faced with sensitive inquiries or complaints.
• Model strong general business acumen, active listening skills and the ability to adapt quickly to changing business needs and deadlines.
• Strong IT skills (MS Outlook, Word, PowerPoint, Excel).

And we'd love you to...

• Have a solid understanding of the Informal Eating Out sector, FMCG and retail sectors, including product development, go-to-market strategies, product launch and fulfilment.