Contract Support - Hebburn, Tyne and Wear, United Kingdom - Interaction - York

Description

Customer Complaints Case Handler

Location :
Head Office, Hebburn

Contract:

12 per hour

Shifts:

Monday to Friday / 8.The case handler team are the first point of contact with customers who call us after not being able to resolve complaints directly with their local dealership.

They're a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers.
Great listeners, who enjoy communicating on the phone.
You're able to ask questions to understand when someone may be vulnerable or where additional support might be needed.
You can manage expectations and share disappointing news in a way that's helpful and brings understanding.

You will be a flexible, clear and analytical thinker, who's able to assess a situation and make decisions confidently and quickly.

You're comfortable in your written and verbal communication, using a variety of communications channels including phone, email and internet portals to communicate with empathy and clarity.