Customer Service Administrator - Liverpool, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator
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Liverpool City Centre:

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Salary - £19,500 - per annum:

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Permanent Contract:

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Monday

Friday, 9am 5pm

My client based in central Liverpool is looking to recruit a proactive Customer Service Administrator to provide administrative and case support and provide excellent customer service.

The role is a full time position and is based out of the clients Liverpool head office in Liverpool city centre, offering a salary of £19,500.

This is an excellent opportunity for anyone from a hospitality or retail background who is looking to gain experience within an entry level office based role as the company will offer full support and training on all systems and procedures.

Responsibilities

Data entry and checking of the management reports for new and existing cases
Allocating cases to Case Managers
Liaising with solicitors and clients
Developing and maintaining a good working relationship with all stake holders (Insurers, Solicitors, Injured parties and Case Managers)
Resolve queries to the satisfaction of all stakeholders
Pursue updates and reports from treatment providers

Skills

Previous experience within a customer focused role retail, hospitality, call centre etc.
Excellent communication skills
Ability to work under pressure
Attention to detail
Good IT skills, knowledge of MS Word, MS Excel and Outlook