Customer Service Advisor - Solihull, United Kingdom - Bridge of Hope

Bridge of Hope
Bridge of Hope
Verified Company
Solihull, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Are you ready to make an impact within the energy sector? Join our Metering Operations team, where you'll play a vital role in managing end-to-end delivery of metering services for our large business customers.

We're seeking a proactive and detail-oriented individuals to support the roll out of Automated Meter Reading (AMR) meters, ensuring seamless installations and compliance.


Key Responsibilities:


  • Work within the Metering Operations team to manage AMR metering roll out, including customer engagement, site access information gathering, scheduling site surveys, and overseeing meter exchanges.
  • Negotiate, influence, and manage stakeholders (both internal and external) to determine the necessary delivery model aligned with customer and business objectives.
  • Ensure delivery of metering services in adherence to business, customer, and compliance obligations.
  • Manage ongoing operational processes at site level, supporting comprehensive rollout within regulatory time frames, including deployment, maintenance, site visits, and customer interactions.

Requirements:


  • Prior experience in telephony customer service.
  • Ability to efficiently navigate and utilize internal database systems.
  • Utilities industry experience would be advantageous.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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