Customer Service Advisor - Birmingham, United Kingdom - Netwirking Ltd

Netwirking Ltd
Netwirking Ltd
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role - Customer Service Advisor

Work From Home / Fully Remote

Location - Midlands

Fulltime / Permanent

Work Days
  • Monday to Friday
/ 9am to 5:30pm
Netwirking are pleased to be working together with one of the fastest rising Tech firms in the UK.

Their head office is based in Newcastle upon Tyne however they have a strong client base covering the whole of the UK.


They are looking for a motivated, keen and driven individual, with experience of working in a customer service role to join their business.


The business continues to grow and as a result of this they are looking for someone to help drive the company forward.

This role is fully remote and ideally you'll be based in London or the South East of England.


This would suit someone currently working in a Customer Service Role / Client Focused role looking for a step up.


The role duties will include:


  • Ensuring engagement and support with existing clients is maintained.
  • Analysing data to support and inform account management activity.
  • Assist in standard support where required.
  • Managing clients with different requirements and discussing strategies to help with their performance on the platform.
  • Contributing to team and business projects.
  • Supporting acquisition and of new clients and provision of support during the onboarding process.
  • Account management for existing customers to secure maximum value from the proposition.
  • Supporting the wider team, including the management team, to promote and develop the programme.

Required skills and experience:


  • Previous experience in Account Management or Customer Service
  • Displays strong interpersonal and communication skills.
  • Is well organised and able to prioritise workload.
  • Shows a willingness to contribute to team and business targets/projects.
  • Is equally comfortable working individually and as part of a team.
  • Holds a tenacious selfmotivated outlook.
  • Is keen to further their own personal development

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£24,000.00 per year


Benefits:


  • Company pension
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in BIRMINGHAM
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