Service Administrator - Cardiff, United Kingdom - Acorn Recruitment Limited
Description
Job Title:
Service Administrator
Department:
Service
Country, location:
Pentwyn, Cardiff
Reports to Solid Line (Title)
Section Leader:
Service Admin
Hours of work:
Monday to Friday 8am - 4.30pm, 38.75 hours per week
Pay rate:
£11.52 per hour
The role of the Service Administrator is to provide effective support dealing with customer queries, quotations, confirming payments / finance queries, assisting with replacement unit queries and reporting data for the MSBDEU Service team in addition to providing support to internal business units as required.
Responsibilities:
Note:
These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.
- Generating quotations for service customers
- Raising purchase orders for third party service items
- Providing updates to customers (status of quotes, status of back orders, schedule for returns)
- Generating status reports for service area as needed, tracking KPI's set
- Arranging shipments of orders / project requests
- Releasing orders and quotations
- Setting up new customer accounts / requests
- Responding to any queries with finance teams / from finance teams (resolution to customer
- Ability to construct professional, effective business communications
- Liaise with internal departments to ensure open tasks are progressed and ensure customer
Knowledge, skills and abilities:
- Education level and/or relevant experience(s)
- Secondary school education with relevant qualifications
- Vocational training plus minimum 2 years working experience desirable.
- Knowledge and skills (general and technical)
- Understanding how decisions affect customers and how their own behaviour impacts on the customer experience.
- Structure own area of responsibility effectively and keep records of all open issues in a very complex working environment.
- Excellent customer service and communication skills
- Strong administration skills with a high attention to detail
- Organised with good timemanagement skills, able to plan own work (with training) and meet deadlines.
- Ability to construct professional, effective business communications
Competencies (Leadership, technical etc):
- Ability to work well under pressure within a highvolume environment.
- A positive, enthusiastic, and assertive approach
- Excellent telephone manner & Customer care focus.
- Planning the ability to make decisions in response to need.
- Quality sets themselves high standards and be committed to their achievement.
- Initiative
- Take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives.
- A flexible approach and enthusiastic dedicated team player.
- Experience in Siebel, ORACLE E-Business and Oracle Service Cloud or similar business systems beneficial
- Good IT skills including Microsoft Excel, eager to learn.
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