- Ability to maintain strong stakeholder relationships while delivering excellent customer service
- Ability to consistently meet deadlines in an environment where prioritisation and reprioritisation is often needed.
- Ability to demonstrate initiative/drive and leadership abilities as they gain knowledge and experience within the position.
- Must possess strong problem solving, organization and multi-tasking skills while demonstrating good judgment when issues are escalated.
- Ability to maintain accuracy and a high level of attention to detail.
- Ability to identify process gaps and create solutions with minimal direction.
- Ability to adapt to a constantly changing process environment.
- Excellent written and verbal communication skills
- Solid understanding of the business' operations and the ability to investigate issues as required.
- Proficiency in all Microsoft Office programs.
Graduate Customer Service Representative - Bracknell, Berkshire, United Kingdom - TEKsystems
Description
OverviewTEKsystems Global Services is part of TEKsystems, one of the leading IT services and staffing company globally.TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions.
As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes.
Our experience and expertise mean that we build solid relationships with clients who value our involvement in helping them solve their business challenges.
Across all our brands in the Allegis Group we foster a strong ethos of driving quality, embedding a positive and dynamic vision for our future, achieving outstanding levels of service as well as creating career opportunities for our people that contribute to our overall success.
Our goal is to become the services company others aspire to be.TEKsystems Global Services EMEA is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication.
Our values guide our hiring decisions and shape how we make a meaningful impact in the IT market across Europe.
Outline of RoleThe Customer Service Representative is the link between the Customer Delivery team and our Corporate Services team members.
The role is responsible for internal and external customer-impacting tasks within TGS EMEA including project administration, global resource administration, pay-bill impacting issues, reporting and accuracy of internal financial data.
This role works alongside Finance and Delivery partners across a specific portfolio to provide the focus and bespoke requirements that enable us to demonstrate value at our customers as an IT Services business.
To be successful in this role you will need to have a level of confidence around business partnership, multi-stakeholder management, ability to make decisions quickly and effectively to ensure excellent stakeholder relationships are maintained.
You will also be innovative and adaptable to an ever-changing environment in a high growth area of the business.The Project Support Associate will play a key part in supporting the future growth and transformation of our business, so it's essential that the candidate is an active participant in identifying gaps in our current processes while maintaining a high standard of accuracy and efficiency in their BAU tasks.
Vision StatementThe Customer Service Associates will be key partners and specialists for resource management within our services business. Partnering with corporate services teams across TEKsystems globally as TGS EMEA continue along our services growth journey.We maintain a high standard of work and performance, while becoming experts in the needs of their customers and living our Corporate Services Core Values.
ResponsibilitiesProject Resource ManagementProcessing project/resource setups and extensionsProject reconciliations against customer pricing and SOWsPay rate and intercompany rate changesProject resourcing administrationManagement of resource practice reporting in PeopleSoft HRPartner with our US and APAC businesses to provide support for global resource deliveryProject time and expense administrationTime adjustments and project expense approvalsExpense queriesReviewing and approving time exceptionsValidation of intercompany transactions and adjustmentsStakeholder Support and Business PartnershipDelivery Team & Project Co-Ordinator TeamAllegis Group EMEAField Support GroupOperational support teams (including finance)Sales & commercial team Required Education and/or Experience:
Five GCSEs including Maths and English; minimum grade C / grade 4Two years of work experience in a customer service support capacityRequired Abilities and/or Skills: