Desktop Support Engineer - London, United Kingdom - Construction Recruitment Group (CRG)

    Construction Recruitment Group (CRG)
    Construction Recruitment Group (CRG) London, United Kingdom

    2 weeks ago

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    Description

    Job Description

    Construction Recruitment Group are now looking to hire a Desktop Support Engineer on behalf of our client, a leading Mechanical, Electrical and Instrumentation contractor with projects in the UK, Ireland and Europe.

    The successful candidate will join an expanding IT team and will benefit from a supportive culture, where ideas and contributions will be recognized.

    Roles and Responsibilities:

    · Azure Active Directory and on-prem administration.

    · Installing and maintaining hardware and computer peripherals.

    · Managing company software needs.

    · Troubleshooting network and user issues.

    · Knowledge of servers, networking and cloud solutions.

    · IT Setup of new projects offices and periodic site visits.

    · Ability and drive to document, to a high level, manuals and processes.

    · Service desk Que knowledge and ticketing experience.

    · Knowledge of Teams, SharePoint and Microsoft Application support.

    · General IT oversight within a hybrid office setting.

    Overview of Knowledge Required:

    · Experience in a similar role 2 -3 years

    · A good understanding of customer service delivery in an IT environment.

    · Experience with desktop hardware and software, including operating systems

    · and MS Office products.

    · Excellent troubleshooting and time management skills.

    · Excellent communication and interpersonal skills with the ability to provide customer services support to a wide range of users throughout the Group.

    · Working Knowledge of databases and business intelligence.

    · Experience working in IT in the construction industry is a bonus but not a must.

    Behaviours and Attitudes Required:

    · Ability to prioritize workload.

    · Willingness to learn more and grow within an IT organization.

    · Work as a team player within the IT Department.

    · Willingness to take ownership of issues or tasks and see them through to completion.

    · Willingness to travel to site periodically.

    · Willingness to teach and mentor more junior IT professionals.