Manager, Installation Management - Crews Hill, Greater London, United Kingdom - Construction Recruitment Services

Description

Responsible for the daily running and management of our Installation Department through the effective use of resources, Installing Domestic Gas Boilers and Renewable Heating.

To monitor customer service targets as well as planning areas of improvement or development within the department to ensure business needs are met whilst maintaining a high level of customer satisfaction.

To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing

• To oversee and manage the "Contract Diary" of appointments
• Onboarding and setting up new employees throughout the department - providing training and development
• Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements
• To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required
• Planning and Co-ordinating multiple workstreams to each site address as necessary and managing H&S risks
• Overseeing large programmes and projects including client liaison and attending project meetings when required
• As and when required, compile contract data and associated client correspondence reports including KPI reporting
• To use the client's database in order to raise jobs on our works management system, update information and request target extensions
• To compile completed jobs and update spreadsheets/programmes ready for financial budgets, completing financial variations and application for payments
• Handling the most complex customer complaints or enquiries
• Have previous experience of managing Installation programmes and reactive works in a Social Housing environment

Good Financial awareness

Have a positive and flexible approach to work

Have good problem-solving skills and good time management

Due to location of offices have a full UK driving licence/car

Good knowledge of Microsoft Excel/spreadsheet

Good Knowledge of Microsoft Word/mail merge

21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory days

Pension scheme - Auto enrolment

Employee Assistance Programme

Life insurance

Employee Referral Scheme

Staff Discounts