Administrator - Nantwich, United Kingdom - NHS Cheshire and Merseyside Integrated Care Board

NHS Cheshire and Merseyside Integrated Care Board
NHS Cheshire and Merseyside Integrated Care Board
Verified Company
Nantwich, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

You can find a detailed job description and person specification in the documents section Acting as a first point of contact for the department, dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate; Providing a sensitive and efficient administrative support for the department and maintaining confidentiality of information relating to service users; To book appointments following service standards.

This will require having direct contact with distressed and anxious patients and their relatives, treating them with tact and dignity at all times; Accurate and timely inputting onto department database, maintaining data storage and archiving of data as required and in accordance with procedures; To arrange and prepare for Multi-Disciplinary Meetings, including the gathering and collation of relevant documentation; Photocopying scanning and word processing documents, letters, emails, minutes and reports as and when required and in a timely manner; Ensuring that all incoming post is collected and distributed accordingly and ensure that all outgoing post is correctly addressed and ready for collection at the designated time; To handle complaints in accordance with standard operational policy, de-escalating and resolving where possible and escalating to the appropriate person as required; Monitoring the team email box and distributing emails to relevant team members in a timely manner; The job description and person specification are an outline of the task, responsibilities and outcomes of the role.

The post holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and organisation; All staff are expected to adhere and complete the NHS Continuing Healthcare Competency Framework on an annual basis.

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