Technical & Service Desk Manager - Birmingham, United Kingdom - Catch 22

Catch 22

Verified Company

Birmingham, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently working with an established Facilities Management Service Provider looking to appoint a Technical Service Desk Manager to lead their team out of the midlands (B46).

This is a very exciting opportunity to work for a National Facilities Managementorganisation who pride themselves on developing team members and put their people first.

The main functions of the role will be to:

To provide contract management for selected local clients where EFM provide M&E Maintenance services.
Provide leadership in delivering customer service and to troubleshoot and improve the qualityofservice delivery.
Liaise with the facilities management team, tenants, property Managers, subcontractors to ensure prompt resolution of reported issues at sites.
Communicating the process and progress efficient to build confidence and deliver great customer experience.
Developing/refining the procedures allowing for continuous improvement.
Validate technical reports from 3rd party providers and provide advice to the team. Continuous improvement in the use of simPRO, Quooda, Xero through to Power BI.

In return our client is offering a salary of £40,000 per annum plus other benefits including career progression opportunities.