Senior Account Manager - Trowbridge, Wiltshire, United Kingdom - Selwood Housing

Description

Senior Account Manager(Rent Arrears)
Flexible working opportunities
Permanent, Full time (37hrs)
We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases.

Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing.

Providing technical expertise in tenancy law and a good knowledge of income collection tools.
Supporting colleagues to drive excellent customer service.
Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types
Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery.
Proven ability for monitoring casework, organising, and prioritising where necessary.

Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way.

Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. Please visit our website for further information.
27 days holiday plus bank holidays
Buy / sell up to 1 weeks holiday
Life assurance
Flexible working opportunities

giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance.

Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%)
Cycle to work scheme
Dress down Fridays (for office-based colleagues)
Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers.