IT Support Manager - London, United Kingdom - Nigel Frank International

Description

• London c£48kI am representing a nationally respected charity organisation, assisting their search for an IT Support Team Lead, in the London area.

This is a brilliant opportunity for an experienced team lead to oversee a skilled team, where this position will centres around the day to day management of the 2nd Line Support Team to ensure efficient solving of incidents and ticket requests, providing comprehensive IT Support to internal and external users.

This is a brilliant opportunity to work in a fast-paced, varied and challenging environment that offers a structured career development plan, as the organisation utilise their IT systems to enhance their research and innovation methods.

Main POC for escalated troubleshooting issues up to 3rd line to help diagnose and resolve hardware and software issues for complex problemsAssist the team with queries on how to set up and maintain user accounts (AD, AAD & O365).Networking IP Addressing and WLANS.Installation, configuration and maintenance of end user devices (windows, android, iPhone, printers etc) Skills & QualificationsExcellent communication, organisation and customer service skills at all levels within the organisation.

Experience leading and managing a team Windows 11, Active Directory, Azure Active Directory, NetworkingExcellent working knowledge of troubleshooting commands and tools within Windows OS To discuss this unique opportunity in more detail, please send your most up to date CV to I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process.