Patient Access Officer Fixed-term Contract - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care by joining our Patient Access department._

Location:
London Bridge Hospital Campus Sites

Contract:
_12-months fixed-term contract_ & full time hours/week on rotational shift basis

Salary:
Up to £26,618 per annum _dependent on experience and skills_

Employment Package:

If you decide to join us on permanent basis, we will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

About the Role

Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to, consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.

In this role, you will be able to facilitate the patient's experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.

Duties include but are not limited to:

Greet patients and visitors with a friendly and professional demeanour for all methods of communication
Communicate efficiently and professionally to all internal and external stakeholders
Maintain accurate and up to date information on the hospital database during the patient journey
Formally preregister or register all patients and guarantee 100% accuracy when requesting and transferring information to HCA databases
Ensure all relevant Patient documents are signed and scanned to the patient accounts including patient registration form and selfpay agreement for each visit
Liaise with patients, consultants, secretaries, insurance companies and third parties relating to authorisation of ongoing treatment to ensure further financial settlements are facilitated
Respond to telephone, written and face to face queries
Respond promptly to any patient/third party requests
Manage patient waiting areas to ensure the Patient Access Service run smoothly
Coordinate and facilitate all patient bookings where applicable
Adhere to a flexible work pattern often at short notice

Ideally, we are looking for someone with:

Previous Administrative experience is essential, ideally private
Excellent customer care skills
Accuracy and attention to detail
Computer literacy including Microsoft Office
Excel
Good general level of education
Excel

lent spoken and written English

Knowledge of relevant hospital policies and procedures
Excel

lent communication skills

Strong team player

If you would like to join HCA Healthcare UK as a Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

LI-JA1