Customer Service Agent - Loughton, United Kingdom - Mr Lender

Mr Lender
Mr Lender
Verified Company
Loughton, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

No Visa opportunities available

Benefits

  • Working within a newly refurbished dedicated office space with onsite employee gym.
  • On site parking
  • Central Line Train station within oneminute walk with quick access to Central London.
  • Close road links to M11/M25/A406/A12 and London.
  • Breakout space including games tables/machines
  • Social events
  • Pension Scheme
  • Healthshield (health cash back scheme and counselling services).
  • 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days).
  • Eye Test / Glasses reimbursement scheme.
  • Various team and personal reward incentives.

Main Duties and Responsibilities
Our aim is to provide the best possible customer service to each and every customer, which includes;

  • To achieve your individual daily targets as set by your Team Leader.
  • Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company.
  • Answering queries from customers that have a future payment due or that are overdue in paying their loan.
  • Assisting customers that are in financial difficulty and unable to pay their loan, including vulnerable customer's.
  • Handling customers Refund's and Cheque's.
  • Updating customer accounts accordingly with all the information received from any form of communication.
  • Work within the quality assurance guidelines and carry out the standard compliance checks.
  • This is a summary of the role and the employee is expected to undertake additional adhoc duties_

Person Specification /Skills/Education and Attributes:


  • GCSE grade C or above in English and Maths (or equivalent)


  • Confident telephone manner

  • Experience in telephone work is desirable
  • Strong written, listening and verbal communication at all levels
  • Accurate attention to detail
  • Ability to manage own workload and meet Company targets
  • Work as an effective team member
  • Excellent customer service ability to provide solutions
  • Computer literate
  • Excellent administrative skills
  • You must act with integrity.
  • You must act with due care, skill and diligence.
  • You must pay due regard to the interests of customers and treat them fairly.
  • You must observe proper standards of market conduct.

Salary:
Up to £24,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Discounted or free food
  • Gym membership
  • Onsite parking
  • Private medical insurance
  • Referral programme

Schedule:

  • 8 hour shift

Education:


  • GCSE or equivalent (required)

Experience:

- customer service: 1 year (preferred)


Work authorisation:

  • United Kingdom (required)

Work Location:
One location
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