Specialist Tour Operator Admin - Christchurch, Dorset, United Kingdom - HRSolutions4Business

Description

An exciting opportunity has arisen to join Specialist Tour Operator, Hargreaves & Nurse Holidays (Just Sardinia, Just Sicily and Just Corsica), working in our busy Admin & Operations department.

We are based in Ferndown in Dorset who pride ourselves in providing tailor made holidays together with a quality service to our valued clients.

This role will suit someone who has a passion customer service and can work under pressure as part of a flexible and professional team.

Travel experience is not essential as we can teach you everything you need to know.

Checking accuracy and administering client and travel agent holiday confirmation invoices, flight details and documentation using our in-house reservations and TravelPal App systems
Handling booking queries and taking payments by liaising with travel agents and direct clients.
Chasing clients for holiday details and carrying out booking updates, amendments and cancellations.
Liaising with and sending resorts accommodation rooming lists, rep reports and transfer lists.
Loading data from hotel contracts
Undertaking general admin duties including answering the phone, emails and online chat.
Be flexible and self-motivated to learn, use your initiative and be keen to embrace new training opportunities.
Have great communication skills - both verbal and written, with an excellent telephone manner.

Essential to have excellent numeracy and IT/Computer skills including a good command/experience using of MS Office Excel, Word and Outlook.

A working knowledge of the travel industry would be desirable, however training will be provided.

30 (Saturday cover on rotation, with a day off in the week will be required between January and July)
~ The role is office based until you are fully trained, after which we offer one day a week remote working.
~ We are a dog friendly office, and the office dog is in most days.
~ 20 days holiday, increasing to 25 days with each complete year of service.
~ Team social events and staff discounts on travel.
~ Once you have successfully completed your probationary period you will also become eligible to have your birthday day off.


Job Types:
Full-time, Permanent