Jobs

    Accommodation and Housing Officer - South Yorkshire, United Kingdom - Serco Limited

    Serco Limited
    Serco Limited South Yorkshire, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    Housing Officer
    Full Time, 37.5 hours per week (You will be required to be on call rota on average every 6 weeks)
    You are required to have a valid UK driving licence for this role. You will be provided with a company car.

    On behalf of the Home Office, Serco manages theAsylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England.

    We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

    Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners.

    There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.

    You will be expected to travel between properties in Stoke & Crewe so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as:

    Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.

    Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).

    Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.
    Respond to customer complaints

    Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

    You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc.

    As part of a highly collaborative team,you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

    Pension - 6% contribution
    Employee Assistance Programme
    A company passionate about diversity and inclusion
    Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships
    A company passionate about diversity and inclusion
    #Serco are Disability Confident Leader employers andarecommitted to employing and retaining people with disabilities. For help with your application please contact
    #
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