Planning Administrator - United Kingdom - Mission4 recruitment

    Mission4 recruitment
    Mission4 recruitment United Kingdom

    1 month ago

    Default job background
    Description
    Role over view
    Anexcitingopportunityforadrivenindividualwhoislookingtobecomepartofanambitiousandgrowingbusiness.
    Youwillbejoiningour clientsestablishedandsuccessfulorganisationandbecomeavaluedmemberoftheoperationsteam.
    TheroleutilisesthelatestSaaStechnologysystemsandrequirescontinuestwo-waycommunicationtosuccessfullycoordinatetheengineeringteam.
    Anindividualwiththeabilitytoconfidentlylearnandoperatenewsoftwaresystemswouldthriveinthisposition.
    Key responsibilities
    PreparethepreventivemaintenanceschedulemonthlyinlinewithcompanyKPI's.
    Maximisetechniciantimebyensuringe?ectscheduling.
    IdentifyifSSP'sarerequired,andworkwiththepartnerspecialisttoensurethescheduling.
    Reviewande?ectivelyreschedulejobsthathavenotcompleted.
    Communicateandbuildrelationshipswithourcustomers,
    Deliveranunrivalledcustomerexperiencebyansweringcustomercalls,inlinewiththecompanytargetof80%+within15 seconds.
    Respondtocustomeremailswithin48hourstoensureefficientcommunication.
    Administratingjobreportsfromthefieldengineers.
    Raisingcustomerinvoiceswithin7daysofengineerattendance.
    Respondingtoreactiveworksinaproactiveway,Raisingfurtherworks,andquotingrequestswithin24hours,fromengineerjobreports.
    WorkinlinewithrelevantKPI'stoensurewearemeetingcustomersSLA'sandouraccreditation.
    Manageandprioritiseyourworkloadinafast-pacedenvironment.
    Workingcloselywithallmembersoftheoperationsteam
    Workingcloselywithaccountmanagerstoprovideahighlevelofcustomerservice
    Beinvolvedinsupportingnewcustomersupportsoftware's.
    Toprovidecovertocolleaguesintheoperationsdepartmentwhentheneedarises
    Answeringemails&telephonecallsfrominternalcolleagues
    Utilisingthe client'sSaaSsoftwarepackagesincludingsimPRO,FixFlow&ProNet
    Benefits
    ~9dayworkingfortnight
    ~ Fieldbasedteampaiddoortodoor
    ~ AnaccreditedLivingWageemployer
    ~ Continuousprofessionaldevelopmentandongoingtraining
    ~ Careersprogressionviabothtechnicalandmanagerialpathways
    ~ Wellness&EmployeeAssistanceProgramme(EAP)
    ~ Perkboxaccesstoahugerangeoffreeperksanddiscounts
    ~ Quarterlyone-to-onecheck-inswithyourlinemanager
    ~25days'holiday,plusBankHolidays,increasingto35days(1dayextraperannumto30daysandafurther5daysafter10years)
    ~ Flexibleandremoteworkingwherepossible
    ~ Acompanyculturethatpromotesworklifebalance
    ~ Accesstomentalhealthcaresupport
    ~ Teammemberofthemonthrecognisingoutstandingcontribution
    ~ Annualcompanydaytosharesuccessesandstrategicplans
    ~ Deathinserviceinsurance
    ~ Salarysacrificepensionscheme
    ~ Max3yearoldcompanyvehicle

    #J-18808-Ljbffr