Spanish Customer Service Agent - Derby, United Kingdom - Harper Recruitment Group

Harper Recruitment Group
Harper Recruitment Group
Verified Company
Derby, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Spanish Customer Service Agent

Derby/ hybrid working

£12.05ph

Monday-Friday 9am-5.30pm

You must be fluent in Spanish and English for this position


Harper Recruitment are proud to be working in partnership with leading designer brand - Ted Baker, we are looking for a customer service champion to support their European customer base.

You will be responsible for providing a first-class support serviceby assisting with enquiries, services and anything else Ted related


What does the role involve?

  • Investigating and resolving customer complaints liaising with internal teams /customers/couriers
  • Placing customer mail orders providing a tracking service
  • Processing returns, replacements, and refunds
  • Maintaining product knowledge and promotions to provide a 1st class customer experience
  • Raising customer tickets, handling stock enquiries, and data entry duties
  • Demonstrate knowledge of product lines and services

Who are we looking for?

  • Compulsory fluent written and oral in Spanish and English.
  • Excellent customer service skills either retail or contact centre
  • Bubbly motivated team player
  • Attention to detail with strong communication skills
  • Problem solver with the ability to meet deadlines
Want to join this luxury brand start date will be ASAP - Submit your CV today to apply
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