Bank Concierge - Norwich, United Kingdom - Sanctuary Supported Living

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    Description
    The role of Bank Concierge will include:
  • Being a first point of call to receive and direct all customer queries
  • Developing good relationships with customers, helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Going above and beyond to ensure an excellent service is provided to our customers
  • Occasionally organising and running social activities
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Writing and updating customer notes
  • Skills and experiences:

  • Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
  • Previous experience working under challenging circumstances
  • Good communication skills
  • Ability to use IT systems confidently
  • Are you ready to be your best?

    Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:

  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • A wide range of learning and development opportunities
  • Job Reference: 217613