Service Delivery Director - Manchester, United Kingdom - Mirai Talent

Description

Service Delivery DirectorNorth West with - Hybrid Working and flexibility

Company Overview:
This dynamic and innovative organisation is disrupting the market with its bespoke, CPD-accredited interactive online training programmes.

These offerings are tailored to meet specific and current industry needs, fully funded by the Apprenticeship Levy, and delivered in collaboration with specialist partners.

Role Overview:

An exceptional Service Delivery Director is sought to lead and grow a team of 25-30 trainers and skills coaches, with plans to expand to 50 by the end of the year.

Reporting directly to the CEO, this role offers significant progression opportunities as the team scales rapidly.


Key Responsibilities:
Manage and develop a team of 25-30 trainers and skills coaches, with plans to grow to 50 by year-end.
Oversee the delivery of interactive online training programmes, ensuring high-quality and impactful learning experiences.
Work closely with the CEO to bring new ideas and recommendations to enhance service delivery.
Implement pragmatic and process-driven strategies to optimise team performance and efficiency.
Ensure a supportive and enriching learning journey for all learners through a flexible delivery model and exceptional customer service.
Collaborate with specialist partners to continuously improve and adapt learning content to meet industry challenges.
Maintain strong relationships with an impressive portfolio of well-known clients.


Qualifications and Skills:
Proven experience in a leadership role within a service delivery or training environment.
Strong people management skills, with the ability to inspire and get the best out of the team.
Pragmatic and process-driven approach to problem-solving and management.
Excellent communication and interpersonal skills.
Ability to work flexibly in a hybrid environment, with some presence in the Manchester office.
Strategic thinker with the ability to bring innovative ideas to the forefront.


Why Join:
Be part of a market-disrupting organisation with significant growth and progression opportunities.
Work with a highly qualified and passionate team dedicated to delivering real results.
Enjoy a flexible working environment with the option to work remotely and in the Manchester office.
Contribute to an organisation that collaborates with industry specialists to create impactful learning solutions.
Engage with a diverse portfolio of well-known clients and help shape the future of online training.


Application:

If you are a pragmatic, process-driven leader looking to make a real impact in a rapidly growing organisation, then we'd love to hear from youMirai believes in the power of diversity and the importance of an inclusive culture.

We welcome applications from individuals of all backgrounds, understanding that a range of perspectives strengthens both our team and our partners' teams.

This is just one of the ways that we're taking positive action to shaping a collaborative and diverse future in the workplace.