Customer Experience Executives - Birmingham, United Kingdom - Oakley Recruitment Ltd

Oakley Recruitment Ltd

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oakley Recruitment is working in partnership with a global organisation based in Birmingham. An excellent opportunity to join an organisation that is expanding in 2024. This role will start on a temporary basis up to 1 year, with a possibility to become permanent.

Culture and Environment

Our clients culture is welcoming, friendly and supportive, which completely aligns how they treat their customers, they go above and beyond with their customers focussing on a positive customer journey over productivity.

The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.

Personality

Its positive, warm and friendly individuals who will thrive in this role, someone who cares, is helpful and goes above and beyond naturally without effort.

Creating a positive first impression and wanting to do a god job.

No experience in an office is required, you may have worked in hospitality, retail, travel, if this personality resonates with you, we want to talk to you.

Reward

Monday
Friday 35 hours, flexible between 8am 8pm
Overtime available after 35hours, £19.50p/h
Accrued holiday pay
Hybrid working, 3 days in office, 2 WFH
Immaculate modern working space

Job Role

Reviewing account activity
Determine action required based on established procedures
Dealing with complex cases
Tracking and documenting actions taken
Building rapport with merchants and financial institutions
Building rapport with customers to resolve issues and questions
Taking ownership of customer enquiries and responding to escalated customer issues
Responsible for the daytoday coverage of customer account maintenance processes

Skills and experience