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Selby

    Customer Service Assistant - Selby, United Kingdom - Cawood Scientific

    Cawood Scientific
    Cawood Scientific Selby, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Description

    Key responsibilities include:

    · Answering queries from customers via the phone or email professionally and efficiently.

    · Responding to customers requests for analysis results, invoices and other general enquiries.

    · Updating customer details when requested by the customer or internal team member.

    · Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate.

    · Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.

    · Receiving and distributing the post, whilst also ensuring the external post is franked.

    · Build and maintain good working relationships with team members.

    · Assisting with storage and collection of samples from the laboratory.

  • Accurately inputting information from other companies to ensure the production of certificates.
  • Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
  • Greeting new and existing customers and building relationships to develop the business.

    • Requirements for the role:

    · Previous experience in a customer service and office environment

    · Excellent organisational skills, including organising own workload

    · Good Microsoft Office skills including Word, Excel and Outlook.

    · Transport - Due to our semi-rural location, a personal means of transport will be essential.

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