Tenancy Compliance Officer - Newent, United Kingdom - Two Rivers Housing

Two Rivers Housing

Verified Company

Newent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent, Full time, 37 hours a week

Two Rivers are looking for a Tenancy Compliance Officer, to ensure their customers receive a high quality, proactive tenancy compliance support service.

Reporting to the Tenancy Support Team Leader, you will work proactively with tenants to identify actions that need to take place to help prevent and reduce antisocial behaviour and tenancy breaches.

You will support tenants and manage cases of harassment, particularly incidents involving matters of race, sexuality or gender and cases of domestic abuse, and take appropriate actions including legal recourse to implement tenancy compliance and reduce antisocial behaviour.

Day-to-day, you will liaise with tenants, customers, colleagues, statutory agencies and other organisations to ensure that action is taken and find effective remedies to all issues.

You will develop effective partnerships, including sharing protocols, with other statutory and voluntary agencies and comply with all statutory and regulatory requirements.

You will take ownership of your own service delivery, and highlight any areas of concern, making recommendations to improve performance and implementing this as required.

We are looking for someone with experience in providing antisocial or tenancy breach advice, ideally within the social housing sector, who is used to working in challenging customer facing situations.

You will have good communication skills, both verbal and written, with an understanding of relevant housing policy and practice along with appropriate financial and debt advice legislation.

You will have a proven track record for supporting at an operational level, with the ability to undertake performance management as required, whilst dealing with operational plans and ensuring that all activity is delivered on time and within budget.

The successful applicant will be a creative thinker who uses their own experiences and knowledge to highlight and share ideas to find the right solution.

You will hold a CIH Level 3 or equivalent, with a minimum of 4 GCSE's grade C/4 or above including Maths and English with a Full UK driving licence.

Closing Date: 20th March 2023
**Interview date: To be confirmed