Head of Implementation - England, United Kingdom - Confido Talent

    Confido Talent
    Confido Talent England, United Kingdom

    3 weeks ago

    Default job background
    Description
    • Role: Head of Implementation
    • Compensation: £90,000-110,000
    • Sector: B2B SaaS
    • Remote first, once a month in the office

    The company:

    A fast growing, profitable business in the B2B SaaS space. As they scale to 1,000+ employees their focus is on building a scalable, global organisation.

    The role:

    You will head up their implementation teams totalling 100 people, across UK and international clients. A key part of the customer journey involves complex technical implementation work. Both configuring the platform to meet the customers needs as well as integrating with their internal systems.

    Responsibilities:

    • Building a high performance culture
    • Driving operational excellence and continuous improvement
    • Developing talent, both at an IC and manager level
    • Owning the strategy for the implementation department

    Experienced required:

    • Proven operations leader
    • Proven people leader
    • B2B SaaS experience
    • Experience working with complex, technical teams
    • ITIL service management experience, ideally certified